Margaret - HR Executive Testing Tech Operations | SkilledUp Life
Senior Career

Margaret – The HR Executive Testing Tech Product Operations

How a retired HR Director with 35 years in manufacturing proved at 61 that she could recruit engineers, scale product teams, and thrive in the fast-paced world of SaaS startups — across three companies on three continents.

Margaret

Retired HR Director – 35 years in manufacturing

London, United Kingdom

Role: Head of People / People Ops Lead / HR Lead

Duration: 3 terms across 12 months

The Challenge

Margaret had spent 35 years building and leading HR functions in manufacturing. She'd hired thousands, built training programmes that transformed teams, and earned a reputation as someone who could build high-performing organisations. Then she retired. But retirement, it turned out, didn't suit her. The question that kept her restless wasn't whether she could still contribute — it was whether she could contribute somewhere completely new. Could a 61-year-old HR Director who had never hired a software engineer learn to recruit for tech product teams? Could she keep up with the pace of a SaaS startup? She needed to find out.

35 years in manufacturing meant she had never hired engineers, product managers, or technical roles
At 61, the question wasn't just capability — it was whether the energy and pace of tech startups would drain or energise her
Tech hiring required understanding technical skills she had no background in
Manufacturing HR and SaaS HR were fundamentally different disciplines
She needed to prove to herself — not just others — that she could still learn, grow, and excel

The Testing Ground

Term 1: EdTech SaaS

A South African EdTech company building a skills assessment and matching platform — scaling from 15 to 45 employees to build out their product and engineering teams.

Term 2: FinTech SaaS

A Pakistani FinTech company building a micro-lending platform — scaling the operations team to support rapid product growth across South Asia.

Term 3: LegalTech SaaS

An Australian LegalTech company building a contract management platform — building the support and customer success teams from scratch.

The Method

Three terms, three industries, three continents. Each tested a different aspect of tech HR: engineering recruitment, ops scaling, and customer-facing team building.

The Three-Term Test

Term 1

EdTech SaaS – South Africa (Scaling 15 → 45 People)

  • Joined as Head of People during a critical scaling phase — the company needed to triple its headcount in 90 days
  • Recruited 12 engineers and 6 product managers — learned to assess technical talent by partnering with the CTO on interview panels
  • Built the hiring process from scratch: job descriptions, interview frameworks, offer templates, and onboarding checklists for tech roles
  • Verdict: Margaret kept up with the pace, learned technical hiring faster than anyone expected, and the team she built was performing well within weeks.
Term 2

FinTech SaaS – Pakistan (Scaling Ops Team)

  • Joined as People Ops Lead to scale the operations team supporting a micro-lending platform's rapid growth
  • Built the ops hiring framework: compliance officers, data analysts, customer support specialists — roles critical to a regulated fintech
  • Designed the people operations systems: performance reviews, learning programmes, and retention strategies for a fast-moving product company
  • Verdict: Different industry, different hiring needs, same result — Margaret excelled and immediately signed up for a third term.
Term 3

LegalTech SaaS – Australia (Building Support & Success Teams)

  • Joined as HR Lead to build the customer support and success teams from the ground up
  • Hired and onboarded 18 people across support, success, and training functions — all customer-facing roles for a legal technology product
  • Built the team culture and development framework that would scale beyond her involvement
  • Verdict: Three continents, three SaaS products, three different team-building challenges. Margaret proved she could excel in every single one.

"I'd excelled in manufacturing HR for 35 years. But could I excel recruiting engineers for an EdTech platform? Product managers for a FinTech? Three SaaS companies tested me. At 61, I'm proving I can still learn, grow, and build high-performing product teams."

— Margaret, London

The Outcome

Fractional Head of People for 3 SaaS Startups

After three terms, Margaret had her answer — and so did the startups she'd worked with. She had built teams that performed, hired technical talent she'd never recruited before, and kept up with a pace that would have exhausted many people half her age. Three SaaS founders reached out to ask if she'd continue advising. Margaret became a fractional Head of People, supporting three startups simultaneously — proving that age was no barrier to excellence in tech, and that 35 years of people leadership translated powerfully into the product world.

3
SaaS Companies Tested
36+
People Hired Across Terms
3
Continents Covered

Key Takeaways

People Leadership Transfers Completely

Margaret's core HR skills — interviewing, onboarding, culture building — worked identically in tech. Only the context (what roles, what skills) was new.

Age Is Not a Barrier to Learning

At 61, Margaret learned to assess technical talent, understand engineering hiring, and operate at startup pace — proving capability has no expiry date.

Testing Creates Certainty

Three terms across three industries gave Margaret — and the market — proof that she could excel in tech HR. That certainty was worth more than any CV.

Ready to Test Your Second Act?

This hypothetical scenario shows how senior professionals can prove their skills transfer to the tech world before committing permanently. Your testing ground could start today.