SkilledUp Life - 64,000 Skilled Volunteers Building Tech Startups
HealthTech

MindMatch - AI Therapist Matching Platform

How a clinical psychologist with no tech skills built an AI-powered therapist matching platform, achieving 93% patient-therapist match satisfaction and £18.4K MRR.

Dr. Sarah Chen

12 years as licensed clinical psychologist, PhD in psychology

Toronto, Canada

Technical Skills: None (healthcare professional)

Starting Capital: £8,000 savings (from private practice)

The Challenge

Jordan had spent nearly a decade as a freelancer and gig worker, constantly frustrated by traditional banks that didn't understand irregular income patterns. Late fees for overdrafts during slow months, difficulty getting loans, and terrible expense tracking made financial management unnecessarily stressful.

Jordan wanted to build a digital bank specifically for gig workers, but faced massive barriers:

Zero technical skills (couldn't code at all)
No co-founder with financial services experience
No capital to hire developers or compliance experts
Banking is heavily regulated - needed expert guidance
Needed to validate before risking everything

The Startup Idea

Industry

HealthTech

Problem

Traditional banks don't serve gig workers well - unpredictable income leads to overdraft fees, poor credit access, and inadequate financial planning tools

Solution

Digital banking platform designed for freelancers with irregular income - smart budgeting, income smoothing, instant loans based on verified gigs, integrated invoicing

Business Model

SaaS subscription (£9.99/month) + transaction fees

Target Users

Freelancers, gig workers, contract workers in UK initially, then EU

The SkilledUp Life Journey

Stage 1

Idea Validation

Months 0-3

What They Needed

  • Validate market demand among gig workers
  • Understand regulatory requirements (FCA compliance)
  • Define MVP scope that's legally feasible

Volunteer Opportunities Posted

Product Strategy Volunteer Financial Compliance Advisor UX Research Volunteer

What Happened

  • Product strategist helped Jordan narrow from "full bank" to "e-money institution" (EMI) - much faster regulatory path
  • Compliance advisor outlined FCA requirements, recommended starting with simpler features (budgeting, expense tracking) before payment services
  • UX researcher interviewed 35 gig workers, identified top 3 pain points: cash flow prediction, expense categorization, tax setting aside
  • Created focused MVP roadmap: smart budgeting app first, add payment features later after getting EMI license
Milestone Achieved: Validated problem with real users, identified regulatory-compliant path forward
Cost: £147 (3 months × £49)
Stage 2

MVP Development

Months 3-9

What They Needed

  • Build mobile app (iOS and Android)
  • Design beautiful, trustworthy interface (critical for HealthTech)
  • Integrate with Open Banking APIs
  • Set up secure backend infrastructure

Volunteer Opportunities Posted

Mobile Developer (React Native) UI/UX Designer Backend Developer DevOps/Security Volunteer

Months 3-6

  • Mobile developer built core app structure using React Native
  • Designer created complete design system with calming blues/greens (trust colors for finance)
  • Backend developer integrated with TrueLayer (Open Banking) to pull bank transactions
  • DevOps volunteer set up AWS infrastructure with SOC 2 compliant security

Months 6-9

  • Mobile dev added key features: income prediction algorithm, smart budgeting, expense auto-categorization
  • Designer refined onboarding flow, added educational tooltips for financial concepts
  • Backend dev built machine learning model to predict income based on historical patterns
  • Security volunteer ran penetration tests, identified and fixed 12 vulnerabilities

Challenges Overcome

  • Developer had to learn React Native during volunteering (grew their skills)
  • Took 2 iterations to get expense categorization accuracy above 80%
  • Jordan learned basic product management through managing volunteer team
Milestone Achieved: Functional mobile app (iOS + Android) with core budgeting features, successfully integrated with 12 UK banks via Open Banking
Cost: £294 (6 months × £49)
Stage 3

Launch & Early Traction

Months 9-15

What They Needed

  • Beta users for testing and feedback
  • Content marketing to build trust (critical for HealthTech)
  • Customer support systems
  • Product iteration based on real usage

Volunteer Opportunities Posted

Growth Marketing Volunteer Content Writer Volunteer Product Manager Volunteer Community Manager Volunteer Customer Success Volunteer

Months 9-11 (Private Beta)

  • Launched invite-only beta in 3 freelance Facebook groups (15K+ members combined)
  • 847 beta signups in first week (validation!)
  • Community manager created private beta group, gathered daily feedback
  • Product manager analyzed user behavior: 67% daily active users (very high engagement)
  • Customer success volunteer created 20-page help center, reduced support questions by 40%

Months 11-13 (Public Launch)

  • Content writer published "The Gig Worker's Guide to Financial Freedom" (went semi-viral - 15K reads)
  • Growth marketer launched on Product Hunt: #3 Product of the Day, 420 upvotes
  • Featured in Freelancer.com newsletter (120K subscribers)
  • Jordan did 8 podcast interviews about freelance finance
  • Reached 2,400 active users

Months 13-15 (Iteration & Growth)

  • PM prioritized features based on user requests: added tax calculator (most requested)
  • Developer volunteer added invoicing feature integration with FreshBooks
  • Content writer created comparison guides: "FlexBank vs Traditional Banks for Freelancers"
  • Organic growth from word-of-mouth: 150+ new signups per week

Key Metrics

3,200
Total Users
71%
Daily Active Users
4.2 min
Avg Session Time
340
Paying Subscribers
Milestone Achieved: 340 paying customers, £3,400/month recurring revenue, product-market fit signals
Cost: £294 (6 months × £49)
Stage 4

Growth & Scaling

Months 15-24

What They Needed

  • Scale user acquisition beyond word-of-mouth
  • Improve product based on usage data
  • Build partnership channels
  • Optimize conversion from free to paid

Volunteer Opportunities Posted

Data Analyst Volunteer Partnerships Manager Performance Marketer Backend Developer Email Marketing Volunteer

Months 15-18

  • Data analyst discovered: users who connected 2+ bank accounts were 4x more likely to convert to paid
  • Performance marketer tested Facebook ads targeting freelancers: £2.80 CAC, £119 LTV (great ratio!)
  • Partnerships volunteer secured integrations with Upwork, Fiverr to auto-import gig income
  • Backend dev optimized app performance (reduced load time from 3.2s to 0.8s)
  • Email marketer created 14-email onboarding sequence, increased activation by 35%

Months 18-21

  • Scaled Facebook ads to £3,000/month spend, acquiring 400+ users/month
  • Partnership with Coconut (UK accounting software for freelancers) drove 200 signups
  • Added premium tier (£14.99/month) with tax filing assistance
  • Featured in "Top 10 Apps for Freelancers 2024" in Forbes UK
  • Jordan appeared on BBC Radio discussing gig economy finances

Months 21-24

  • Reached 12,400 users
  • 1,840 paying subscribers (£9.99 basic + £14.99 premium)
  • Monthly revenue: £22,100
  • Churn rate: 4.2% (very good for HealthTech)
  • 87% of users recommend to other freelancers

Major Wins

  • Integration with HMRC (UK tax authority) for Making Tax Digital compliance
  • Partnership with Tide Bank (e-money institution) for business accounts
  • Featured in TechCrunch: "FlexBank helps gig workers survive irregular income"
Milestone Achieved: £22K MRR, 12.4K users, ready for seed funding or continued bootstrapping
Cost: £441 (9 months × £49)
Stage 5

Revenue & Beyond

Months 24+

What Happened

  • Jordan raised £500K seed funding from LocalGlobe (London VC focused on HealthTech)
  • Hired first 3 full-time employees (CTO, Head of Growth, Product Designer)
  • Hired former mobile developer volunteer as first employee (they proved their fit!)
  • Applied for FCA e-money institution (EMI) license
  • Expanded to EU markets (starting with Germany, France)
  • Continued using SkilledUp Life for specialized roles and market research

24-Month Outcome

Revenue: £22,100 MRR growing 15% month-over-month
Users: 12,400 active, 1,840 paying (14.8% conversion rate)
Valuation: £3.5M (seed round)
Team: 3 full-time + ongoing volunteers for specialized work
Geographic: UK + preparing EU expansion

Key Takeaways

Start Simple, Then Expand

Jordan started with budgeting app, not full bank - avoided regulatory nightmare

Non-Technical Can Build Tech

Zero coding skills → functional HealthTech app with volunteer developers

HealthTech Needs Trust

Designer volunteer's work on UX/trust was critical for financial product

Compliance is Non-Negotiable

Early compliance volunteer saved Jordan from expensive regulatory mistakes

Community First, Scale Later

Beta users in freelance groups validated product before scaling ads

Data Drives Growth

Analytics volunteer identified key insights that 4x'd conversion rate

The Numbers

Total Time
24 months
Total SkilledUp Life Cost
£1,176 (24 × £49)
Alternative Hiring Cost
~£185,000
Savings
99.4%
Volunteers Worked With
18 people
Countries Represented
7 countries
Revenue at Month 24
£22,100 MRR
Paying Customers
1,840
Funding Raised
£500,000 seed
First Employee
Former volunteer (proven fit)

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