Carlos - Self-Taught Designer Building Credibility | SkilledUp Life
Early Career

Carlos – The Self-Taught Designer Building Credibility

How a self-taught UX designer with only spec work in his portfolio redesigned a real booking flow, drove a 40% conversion increase, and earned references from two Product Heads at real tech companies.

Carlos

Tourism Degree – Self-taught UX through online courses

Guadalajara, Mexico

Role: UX/UI Designer

Duration: 60 days (first term) + 4-month gap + second term

The Challenge

Carlos had spent two years teaching himself UX design after graduating with a tourism degree. He'd completed every major online course, built a portfolio of spec redesigns, and genuinely understood design principles. But every hiring manager said the same thing: "These are concept projects. Have you designed for a real product with real users?" He couldn't answer yes. Spec work showed he could think like a designer. It couldn't prove he could ship.

Portfolio was entirely spec work — no real product manager or users had seen his designs
Tourism degree meant hiring managers questioned his ability to work in a tech product environment
No way to prove his designs could actually increase conversions on a live product
Competing against designers with agency experience and production portfolios
Needed a Product Head reference who had witnessed his design process on a real product

The Opportunity

The Startup

An Australian travel tech SaaS company building a scalable booking and itinerary platform used by 50,000+ monthly users across Asia-Pacific.

What They Needed

A designer to redesign the core booking flow — the most critical conversion path in the entire product. Real users, real metrics, real stakes.

The Team

Emma (Head of Product) owned the design process. The engineering team built what was designed. Users provided the feedback loop.

The Stakes

The booking flow directly drove revenue. A redesign that improved conversion would be immediately measurable — and immediately valuable.

The SkilledUp Life Approach

Week 1–2

Research & Discovery

  • Audited the existing booking flow end-to-end, mapped every step and identified drop-off points using analytics data
  • Emma walked him through the product strategy and user segments — real context no spec project could replicate
  • Interviewed 12 actual users of the platform to understand pain points in the booking experience
Week 3–5

Redesign & Iteration

  • Designed a simplified 3-step booking flow (down from 6 steps) with progress indicators and inline validation
  • Emma reviewed designs weekly, pushed back on assumptions, and forced Carlos to justify every decision with user data
  • Built interactive prototypes and tested with 8 users — iterated twice based on feedback before handing off to engineering
Week 6–8

Launch & Measurement

  • New booking flow launched as an A/B test — 50% of users saw the redesign, 50% saw the original
  • Carlos built the measurement dashboard himself, tracking conversion at each step
  • After 2 weeks of data: the redesigned flow showed a 40% increase in completed bookings
  • Emma presented the results to the founders — Carlos's name was on the metrics

"No one believed I could design until Emma told them about the 40% conversion increase I drove on real booking software used by thousands. Real product managers at real tech companies giving real references — you can't fake that."

— Carlos, Guadalajara

The Outcome

Hired as Mid-Level Product Designer

Four months after his first term, Carlos returned for a second term at a US healthtech SaaS (telemedicine platform) — a completely different vertical, a different Product Head, a second referenceable credential. A Mexican e-commerce platform called Emma during the hiring process. Emma confirmed the 40% conversion increase, described his design process, and vouched for his ability to work within a product team. Carlos was hired as a Mid-Level Product Designer.

40%
Conversion Increase
2
Product Head References
50K+
Real Users Impacted

Key Takeaways

Metrics Speak Louder Than Portfolios

A 40% conversion increase on a live product is a credential no spec work can match — and Emma could verify every number.

Two Verticals, Two References

Working across travel tech and healthtech gave Carlos references from different product domains — showing versatility, not just one lucky project.

Real Feedback Loops

Actual users testing actual prototypes forced genuine iteration — the kind of design process employers want to see evidence of.

Ready to Build Your Design Portfolio?

This hypothetical scenario shows how real product design work creates credentials that spec projects never can. Your path to production experience could start today.